TERMS AND CONDITIONS OF PURCHASE

OUR AGREEMENT WITH YOU

1. PUTTING OUR ARRANGEMENT IN PLACE
1.1 In this Agreement, we are missionNOW.com of 30 Iona Crescent, Gourock, PA19 1ED SCOTLAND and you are the person detailed on the Order Forms.
1.2 Our Agreement is made on the date we deduct payment from your credit card the details of which you provided on the Order Form.
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.

2. MAKING YOUR CHOICE AND ORDERING
2.1 Peruse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.

3. WHAT HAPPENS NEXT
3.1 If your chosen products are in stock your Order will be processed. We will deduct the price payable for your chosen products from your nominated credit card and your chosen products will be dispatched to you.
3.2 Should you not receive your chosen products within 10 days of us confirming their availability to you, please contact us to let us know. (Non UK mainland orders allow up to 20 days). You will then be given the choice of:
3.2.1 Cancelling your order whereupon we will refund the Price you paid or
3.2.2 Wanting a further agreed time period after which if your chosen products have not been received then option 3.2.1 will be available to you.
3.3 Should you choose option 3.2.1 then your refund will be made to the credit card you nominated on your Order Form.

4. IF YOU ARE NOT SATISFIED
4.1 You may return the products to us whereupon a refund will be made as described in 3.2 above provided that the products are returned in the same conditions and original packaging as received within 14 days of your receipt of the goods.
4.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. The returned items will be refunded and a new order will be placed.
4.3 Return of faulty or damaged goods should be made in accordance with the arrangements detailed in the information pack which accompanied your chosen products.
4.4 Prior to returning the goods, contact us via email, missionSHOP@mission.org, explaining why you are returning them.

5. BASIS OF SALE
5.1 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
5.2 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
5.3 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
5.4 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

6. PRICE OF THE GOODS
6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.
6.2 The price is inclusive of any payable value added tax in the UK.

7. Custom and Import Charges
7.1 When ordering goods from us for delivery outside of the European Union, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
7.2 Customs policies vary widely from country to country, so you should contact your local customs office for further information.
7.3 You should also note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
7.4 Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

8. RISK AND PROPERTY
8.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
8.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

9. WARRANTIES
9.1 We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
9.2 You warrant that the information entered onto the Order Form is true.
9.3 Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.

10. FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
10.1 Act of God explosion flood tempest fire or accident;
10.2 War or threat of war sabotage insurrection civil disturbance or requisition;
10.3 Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
10.4 Import or export regulations or embargoes;
10.5 Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);
10.6 power failure or breakdown in machinery.

11. GENERAL
11.1 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
11.2 The Contract shall be governed by the laws of Scotland.

12. Contact Details
Should you wish to contact us please either email at missionSHOP@mission.org or write to missionNOW, missionSHOP, 30 Iona Crescent, Gourock, PA19 1ED SCOTLAND

13. WHOLE AGREEMENT
The terms and conditions set out in this Agreement represent the entire Agreement.